Detailed task
- Responding to the rapidly changing social environment due to COVID-19
- Discovery and development of contactless administrative services to prepare for the post COVID-19 era
4-1. Establishment of “Metaverse Seoul,” the New Continent of Seoul
- Establishment of the SMG’s independent platform “Metaverse Seoul” for all areas of administration (2022)
- Enhancing work efficiency by producing content that can be used in all areas of city administration including economy, education, culture/tourism, communication, city, and administration and providing a foundation for futuristic smart work (2022–2026)
4-2. Expansion of customized blockchain-based digital services
- Establishing a decentralized identity system using the Seoul Wallet where citizens can safely perform self-verification (from 2021)
- One-click simple administrative services through electronic wallet connection between the city, central government, and private companies
4-3. Advancement of AI counselor chatbot
- (External) Expansion of public services such as registration and reservation using the “Seoul Talk” (chatbot) platform (from 2021)
- (Internal) Automatic reply for simple and repetitive inquiries such as human resources, service, and contract (from 2022)
- No. of administrative information provided by chatbot “Seoul Talk” 420 cases in 2021 → 700 cases by 2025
4-4. Establishment of contactless and high-efficiency smart office (VDI) through convergence with new technology
- Establishment of ISP for analyzing the validity and economic effect analysis of VDI introduction and setting a roadmap
- Transition from the existing desktop to a virtual PC-based cloud work environment to establish a smart office through connecting new technology such as AI, and metaverse
- 100% transition into SMG VDI until 2025
4-4. Digital service-based technological development and growth support
- Discovery and operation of a expansion base for digital-based contactless service (Seoul Smart City Center)
- Seoul-type digital and contactless policy model and support for the overseas expansion of innovative services
- Expansion of target companies for contactless technology and service support: 40 companies (2021) → 80 companies (2025)
Investment plan
(Unit: KRW 1 million)
|
Policy task |
Total |
2021 |
2022 |
2023 |
2024 |
2025 |
|
|---|---|---|---|---|---|---|---|
| 4 |
Expanding digitally-mediated services |
59,396 |
2,774 |
6,322 |
14,470 |
17,450 |
18,380 |
|
4-1. Establishment of Metaverse Seoul, the New Continent of Seoul |
29,500 |
- |
3,900 |
6,870 |
9,450 |
9,280 |
|
|
4-2. Expansion of customized blockchain-based digital services |
1,775 |
175 |
200 |
600 |
300 |
500 |
|
|
4-3. Advancement of AI counselor chatbot |
2,597 |
270 |
827 |
500 |
500 |
500 |
|
|
4-4. Smart office (VDI) establishment |
15,300 |
- |
300 |
5,000 |
5,000 |
5,000 |
|
|
4-5. Digital service-based technological development and growth support |
10,224 |
2,329 |
1,095 |
1,500 |
2,200 |
3,100 |
|
Performance indicator
|
Detailed project |
Performance indicator |
2021 |
2022 |
2023 |
2024 |
2025 |
|
|---|---|---|---|---|---|---|---|
|
4 |
Expanding digitally-mediated services |
|
|
|
|
|
|
|
|
4-1. Establishment of Metaverse Seoul, the New Continent of Seoul |
No. of metaverse services |
- |
10 |
10 |
10 |
10 |
|
4-2. Expansion of customized blockchain-based digital services |
No. of customized public platform service users |
100 |
200 |
300 |
400 |
500 |
|
|
4-3. Advancement of AI counselor chatbot |
No. of administrative information provided by chatbot “Seoul Talk” |
420 |
500 |
550 |
600 |
700 |
|
|
No. of administrative information provided by work chatbot |
- |
200 |
250 |
300 |
400 |
||
|
4-4. Smart office (VDI) establishment |
VDI conversion rate (%) |
- |
- |
10 |
50 |
100 |
|
|
4-5. Digital service-based technological development and growth support |
No. of target companies for contactless technology and service support (companies) |
40 |
50 |
60 |
70 |
80 |
|